Job Description and Minimum Qualifications

CSEA Case Manager

Manages child support cases in accordance with federal, state and local laws and procedures.  Responsible for all aspects involved in enforcement of child support and medical support orders when payments are missed or not made, includes enforcement work on interstate cases. Interviews, gathers information, defines problems, establishes facts and draws valid conclusions, makes referrals.  Determines which enforcement activities are appropriate, completes enforcement activities, communicates and cooperates with other agencies in the process of case management, prepares and processes and monitors paperwork for administrative enforcement processes, makes recommendations for court referrals and prepares case for criminal or civil court. Receives and responds to customer contacts. Performs locate activities.  Completes case notes.  Reviews calculations: explains/interprets case, financial, medical information, etc, to customer or appropriate party, answers phone calls from public.

Minimum Qualifications for CSEA Case Manager

Completion of two years technical training or undergraduate major core coursework in criminology, social work, psychology or related field.

  • Or two years experience in performing child support functions to include conducting investigations to locate absent parents, establishment of paternity, and enforcement of child support orders.
  • Or one course or six months experience in interviewing techniques, one course or six months experience in business math, one course or six months experience in case preparation techniques, one course or six months experiences in techniques of writing, and one course or six months experience in typing, keyboarding or word processing.
  • Or education, training and/or experience in an amount equal to the Minimum Qualifications stated above.